Privacy Policy & Terms and Conditions

1 Introduction

This Privacy Policy explains how LUKALINKS (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website, contact us, or use our services. We are committed to ensuring your privacy and security.

2 Information We Collect

We may collect the following types of information:

• Contact and identity data: name, email address, company name, and other details you provide when you use our contact form, email us, or communicate about a project.
• Project information: descriptions of your idea, requirements, budget ranges, or technical needs shared during enquiries or engagements.
• Technical data: IP address, browser type, device type, approximate location, pages visited, and similar data collected through server logs or analytics to operate and improve the site.
• Cookies: as described in Section 4 and in our Cookie Policy.

We do not run a consumer mobile app as part of this website; if we deliver software to you under a separate agreement, collection practices for that product will be described in the relevant product terms or privacy notice.

3 How We Use Your Information

The information collected is used for:

• Responding to enquiries and providing our technology services (software, blockchain, AI, MVPs, consulting)
• Preparing proposals, agreements, and deliverables
• Improving user experience, security, and performance of our website
• Troubleshooting technical issues and preventing abuse
• Complying with legal obligations
• Developing new features and offerings, using aggregated or anonymised insights where possible

4 Cookies & Similar Technologies

Why we use them: cookies and similar technologies help our website function (for example, remembering preferences or security settings) and understand how visitors use the site.

Your control: you can control or delete cookies through your browser settings. If you disable essential cookies, parts of the site may not work correctly. See our Cookie Policy for details.

5 Data Storage and Security

• We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
• Data may be stored on secure servers or with trusted service providers (e.g. hosting, email) under appropriate agreements.
• We retain data only as long as necessary for the purposes above or as required by law (for example, accounting or dispute resolution).
• No method of transmission over the internet is completely secure; we strive to follow industry best practices.

6 Data Sharing

We do not sell your personal information. We may share information only:

• With service providers who assist our operations (hosting, email, analytics), under confidentiality and data-processing terms
• When required by law, regulation, legal process, or governmental request
• To protect our rights, safety, or property, or that of our users
• With your explicit consent
• In connection with a merger, acquisition, or sale of assets, with notice as required by law

7 Children's Privacy

Our website and business services are not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will take steps to delete it.

8 Your Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, object to certain processing, or request portability. You may also withdraw consent where processing is consent-based.

To exercise these rights, contact us at business@lukalinks.com. We will respond within a reasonable time.

9 Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

1 Acceptance of Terms

By accessing our website, contacting us, or using our technology services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. If you use our services on behalf of an organisation, you represent that you have authority to bind that organisation.

2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for lawful purposes and in accordance with these Terms. You may not copy, scrape, or exploit the site except as permitted by law or with our written consent.

3 User Responsibilities

You agree to:

• Use the website and our services in compliance with applicable laws in Zambia and your own jurisdiction
• Not use the site for unlawful, fraudulent, or harmful purposes
• Not attempt to interfere with the security or integrity of our systems, or reverse engineer our services except where legally permitted
• Not upload malware, spam, or content that infringes others’ rights
• Provide accurate information when contacting us or entering into an engagement

4 Website & Services Conduct

When interacting with us or other participants (for example at community events we organise), you must respect applicable laws, others’ privacy, and intellectual property. Harassment, discrimination, or misuse of our brand or channels may result in suspension of communication or termination of services.

Specific project scope, fees, and deliverables are governed by separate proposals or agreements where applicable.

5 Intellectual Property

The website, branding, text, graphics, and original content are owned by LUKALINKS or its licensors and protected by copyright and other laws. Custom deliverables for clients are addressed in individual project agreements. Open-source and third-party components remain subject to their respective licences.

6 Disclaimer of Warranties

Our website and any information on it are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant uninterrupted or error-free operation.

7 Limitation of Liability

To the fullest extent permitted by law, LUKALINKS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the website or general information provided here.

Specific liability caps for paid professional services, if any, are set out in your signed proposal or service agreement. Where liability cannot be excluded, it shall be limited to the maximum extent permitted by law.

8 Content You Provide

You retain rights to materials you submit to us (briefs, logos, data). You grant us a licence to use them as needed to provide services. You represent that you have the right to share such materials and that they do not violate third-party rights.

9 Termination

We may suspend or terminate access to the website or cease communications where we reasonably believe these Terms have been violated. Project-specific termination is governed by your service agreement. Provisions that by nature should survive (e.g. liability limits, IP) will survive termination.

10 Updates and Modifications

We may modify the website or these Terms at any time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use after changes constitutes acceptance, except where applicable law requires additional consent.

11 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia, without regard to conflict-of-law principles, except where mandatory consumer protections apply in your country.

12 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Contact Us

If you have any questions about this Privacy Policy or these Terms and Conditions, please contact us: